Frequently Asked Questions
Everything you need to know about shopping with Cash at Maxx
Are the electronics sold at Cash at Maxx new or refurbished?
We offer a curated selection of both brand-new and certified pre-owned electronics. Each item's condition is clearly labeled on the product page, and all pre-owned devices undergo a rigorous 40-point diagnostic inspection.
What kind of warranty comes with my purchase?
All electronics purchased from Cash at Maxx come with a standard 90-day limited warranty covering hardware defects. We also offer extended protection plans for up to two years at checkout.
How long does shipping take for high-value items?
Orders are processed within 24 hours. Standard shipping typically takes 3-5 business days. For security, all orders over $200 require a signature upon delivery.
What is your return policy for electronics?
We offer a 30-day return policy. Items must be returned in their original packaging with all accessories included. Please ensure all personal data is wiped and factory reset before returning mobile devices or computers.
Do you offer financing or 'Buy Now, Pay Later' options?
Yes, we partner with Klarna and Affirm to provide flexible payment installments. You can select these options at checkout to split your purchase into manageable monthly payments.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order status by logging into your Cash at Maxx account.